FREE SHIPPING OVER $89 (excludes 'oversized' products)

faq

1. Order status

Has My Order Shipped?

After each order is shipped, a confirmation email containing the shipment tracking number is sent to the email address supplied during checkout. If you previously registered for an account, you can view tracking information by logging in to your account here or click on the "Log In" or "My account" link at the top of the website. Click on the order you wish to track listed under 'Order History'. Click on your order to change or cancel any pending order.

How do I change quantities or cancel an item in my order?

Contact us at (888) 223-8768 or email support@fintechabrasives.com to change or cancel items on your order. Please remember orders that have been shipped cannot be canceled.

How do I track my order?

An email including a tracking number is sent to each customer after each order is shipped. Use the provided tracking information to confirm directly with the shipper. If you previously registered for an account, you can view tracking information by logging in to your account here or click on the "Log In" or "My Account" link at the top of the website. Click on the order you wish to track listed under 'Order History'. Click on your order to change or cancel any pending order.

My order never arrived.

We apologize for the inconvenience! To verify your shipment, log in to your account here or click on the "Log In" or "My Account" link at the top of the website to check the status of your order. Alternatively, if you were provided a tracking number, confirm directly with the shipper. If all items in your order have been marked "shipped" please contact customer service at support@fintechabrasives.com or 888-223-8768 with your order number.

An item is missing from my shipment.

Log in to your account here or click on the"Log in" or "My Account" link at the top of the website, then click "Orders" to check the status of your order. If all items have been marked "shipped" please contact customer service with your order number. Alternatively, if you were provided a tracking number, confirm delivery status directly with the shipper. If all items in your order have been marked "shipped" please contact customer service at support@fintechabrasives.com or 888-223-8768 with your order number.

When will my backorder arrive?

Back ordered items are out of stock at our warehouse and have been ordered from our vendors. Most back ordered items will be shipped to our customers within 3-10 days of purchase.

2. my account

How do I create an account?

To create a customer account with Fintech Abrasives, click here or on the "My Account" link on the top of the website and follow the prompts. Once an account is created, you will be able to store personal and shipping information (this is encrypted on our servers and is not accessible by anyone).

How do I edit my account information?

Log in to your account here or click on the "Log in" or "My Account" link at the top of the website to log in and edit your account information.

I forgot my password.

Click here or on the  "Log in" or "My Account" link at the top of the website. This shows the login and password boxes. Above these boxes click on the "Forgot your password?" link and follow the prompts.

3. Shipping & Returns

How much is my shipping?

We strive to keep our shipping costs low by negotiating the lowest rates possible with our carriers. Shipping is calculated during the ordering process. For shipping costs, update your shopping cart with items you are interested in purchasing and then click on the "checkout" link in the upper right hand corner of the website. Enter your state and zip code above the "Click to Calculate Shipping" section to receive the estimated shipping costs.

We offer free shipping on most continental US orders over $89. We do not offer free shipping on oversized items (wide belts and sanding discs over 16")

I received the wrong product.

Please double check the invoice that was included in your package. If the product does not match an item listed on the invoice, please contact customer service at 888-223-8768 or at support@fintechabrasives.com.

What is your return policy?

We accept returns on most unused products within 30 days of receipt of purchase. Please contact us at 888-223-8768 or at support@fintechabrasives.com to initiate a return. Please note, we may refuse to accept returns or levy a 30% service charge on specific 'custom made-to-order' products. 

When will my order ship?

Estimated shipping times are indicated under the 'Stock' column of each item description. Items marked '24 hrs' are in stock and scheduled to be shipped within 1 business day. Items marked '2-4 days' and '3-10 days' are either manufactured to order or not in stock and will be shipped within the time frame specified. We typically fill orders of stocked items within 24 hours but cannot guarantee 24 hour shipping. We strive to fill all orders within the specified times on the website. If multiple products are purchased with different shipping times, we will place a hold on the order until all items are ready to ship. All customized, personalized, or special order products are typically shipped within 5-10 business days of purchase.

Please note that many of our belts, discs, and rolls are custom made to order and require 2-4 days to ship. We do carry inventory on popular items. Please contact us at support@fintechabrasives.com or 888-223-8768 to see if your specific product is currently in stock.

I need my order right away. Can you express ship an order?

We understand the demands of running a business. If you need an order right away, please contact us at support@fintechabrasives.com or 888-223-8768 and we will do our best to accommodate you. Extra charges may apply depending on the situation.

4. special order items policy

Special Order Items Returns & Exchanges

We accept returns on most unused products within 30 days of receipt of purchase. Please contact us at 888-223-8768 or at support@fintechabrasives.com to initiate a return. Please note, we may refuse to accept returns or levy a 30% service charge on specific 'custom made-to-order' products.

You do not have a size/grit/type of abrasive belt that I need. Can I custom order it?

We can manufacture almost any size/grit/type of belt that you may need. Please use our online order form here, or contact us at support@fintechabrasives.com or 888-223-8768.

5. International shipping

Do you ship to my country?

Orders requiring shipment outside of the United States must be made by phone at (888) 223-8768 or by email to support@fintechabrasives.com. Our online ordering system does not currently support international orders.

What are my payment choices?

For international orders, we accept money orders, cashier's checks, PayPal or credit cards (restrictions may apply for international credit cards).

When will my order ship and what are my shipping charges?

International orders are shipped as soon as all the items ordered are available for shipment and payment has been cleared. International shipping rates are quoted prior to payment collection.

What is the return policy on international orders?

We do not accept returns on international orders outside of the USA and Canada.

6. Privacy / Security

What is your Privacy Policy?

We take your privacy seriously. Please read our privacy policy here.

How do you manage security and my personal information?

When managing an online retail business, it is the business's duty to keep your private information secure. We do everything in our power to keep your information private. Please read our security policy here.

7. Pricing & Billing

Do I have to pay sales tax?

Only orders shipped to residents of the state of Michigan will be charged a 6% sales tax. This sales tax will be added to your total order during check out.

I have a question on my charges.

You can review current or previous orders by logging into your account through the "Log In" or "My Account" link at the top of the page. Please contact our customer service department at support@fintechabrasives.com or (888) 223-8768 with any further questions.

I need a copy of my receipt/invoice.

You can print and save copies of your receipts and invoices for your records by logging into your account through the "My Account" link at the top of the page.

When will my credit appear on my account?

Credits typically take 3-7 business days from the day we receive your item(s).

When will my credit card be charged?

Your credit card is charged immediately upon purchase of an order. The time it takes to processes a charge varies by credit card provider. Please contact your credit card provider directly with any questions.

8. Buyer's Guide

Sandpaper 101

View our guide by clicking here or clicking on the "Sandpaper Resources/Tips" link at the bottom of the website.

How do I buy/redeem a gift certificate?

Gift certificates are not available at this time.

How do I find my product?

Yes! Please contact us at  support@fintechabrasives.com or (888) 223-8768 with any questions.

How do I use a coupon or promotional code?

After adding items to your cart, click the cart icon at the top of the website to view your cart. Near the bottom of the shopping cart, you will see a box where you can enter your coupon or promotion code.

9. additional support

How do I contact you?

Click here. Otherwise, contact our customer service department with any questions/comments at support@fintechabrasives.com or (888) 223-8768.

10. distributors / industrial accounts

Are payment terms available?

Yes! Please contact us for a credit application. Please note, it typically takes 1-2 weeks to process. Once your account is approved, you will be able to place PO's online without immediate payment.

Is wholesale or direct industrial pricing available?

Yes! Please contact us at 888-223-8768 or support@fintechabrasives.com for more information.

Contact Us

Toll Free: (888) 223-8768 (8AM - 4PM EST)

Industrial/Distributor Inquires: (800) 545-1893

Local: (616) 794-4001

Fax: (616) 794-4003