Help | Fintech Abrasives
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Help

For industrial orders please contact us directly

Below is a list of our frequently asked questions. If you do not find an answer here, please contact us directly.

1. ORDER STATUS

2. MY ACCOUNT

3. SHIPPING AND RETURNS

4. SPECIAL ORDER ITEMS POLICY

5. INTERNATIONAL SHIPPING

6. PRIVACY / SECURITY

7. PRICING AND BILLING

 8. BUYER'S GUIDE

9. ADDITIONAL SUPPORT

10. INDUSTRIAL / DISTRIBUTORS

 

1. ORDER STATUS

Has my order shipped?

After each order is shipped, a confirmation email containing the shipment tracking number is sent to the email address supplied during checkout. If you previously registered for an account, you can log in to your account here or click on the “My ACCOUNT”  link at the top of the website.

If you have a registered account, log in to your account here, or click on the “My ACCOUNT”  link at the top of the website, then click on "Orders" to view your orders. Click on your order to change or cancel any pending order. Please remember that orders in processing or that have been shipped cannot be canceled.

How do I change quantities or cancel an item in my order?

Contact us at (888) 223-8768 to change or cancel items on your order.

How do I track my order?

An email that includes a tracking number is sent to each customer after each order is shipped. Use the provided tracking information to confirm directly with the shipper.

My order never arrived.

Log in to your account here or click on the “My ACCOUNT” link at the top of the website to check the status of your order. Alternatively, if you were provided a tracking number, confirm directly with the shipper. If all items have been marked “shipped” please contact customer service with your order number.

An item is missing from my shipment.

Log in to your account here or click on the “My ACCOUNT” link at the top of the website, then click "Orders" to check the status of your order. If all items have been marked “shipped” please contact customer service with your order number. Alternatively, if you were provided a tracking number, confirm delivery status directly with shipper. If all orders have been marked “shipped” please contact customer service with your order number.

When will my back order arrive?

Back ordered items are not currently stocked at our warehouse and have been ordered from our vendors. Most back ordered items will be shipped to our customers within 3-10 days of purchase.

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2. MY ACCOUNT

How do I create an account?

To create a customer account with FINTECH Abrasives, click here or on the “Register” Link on the top of the website and follow the prompts. Once an account is created, you will be able to store personal and shipping information (this is encrypted on our servers and is not accessible by anyone).

How do I edit my account information?

Log in to your account here or click on the “My ACCOUNT”  link at the top of the website to log in and edit your account information.

I forgot my password.

Click here or on the “Sign In” link at the top of the website. This shows the log in and password boxes. Above these boxes click on the “Request New Password” link and follow the prompts.

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3. SHIPPING AND RETURNS

How much is my shipping?

We strive to make our shipping costs as low as possible by negotiating lower rates with our carriers. Shipping in calculated during the ordering process. For shipping costs, update your shopping cart with items you are interested in purchasing and then click on the “checkout” link in the upper right hand corner of the website. Enter your state and zip code above the “Click to Calculate Shipping” section to receive the estimated shipping costs.

I received the wrong product.

Please double check your invoice that was included in your package. If the product does not match an item listed on the invoice, please contact customer service within 72 hours of receiving your order from the shipper.

What is your Return Policy?

Please read our return policy by clicking here or clicking on the “Return Policy” link at the bottom of the website.

When will my order ship?

Estimated shipping times are indicated under the 'Stock' column of each item description. Items marked '24 hrs' are in stock and scheduled to be shipped within 1 business day. Items marked '3-5 days' and '3-10 days' are either manufactured or not in stock items that will be shipped within the time frame specified. We usually fill orders of stocked items within 24 hours but cannot guarantee 24 hour shipping. We try to fill all orders within the specified times on the website. If multiple products are purchased with different shipping times, we will place a hold on the order untill all items are ready to ship. All customized, personalized, or special order products are usually shipped within 5-10 business days of purchase.

I need my order right away. Can you express ship an order?

We understand the demands of running a small business.  If you need an order right away, please give us a call at (888) 223-8768 and we will do our best to accomodate you. Extra charges may apply depedning on your situation.

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4. SPECIAL ORDER ITEMS RETURN AND EXCHANGES

Information on our policy for special order items.

Return information on special order items can be found here.

You do not have a size/grit/type of abrasive belt that I need. Can I custom order it?

We can manufacture almost any size/grit/type of belt that you may need. Please use our online order form here, or talk to us: (888) 223-8768.

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5. INTERNATIONAL SHIPPING

Do you ship to my country?

Orders requiring shipment outside of the United States must be made by phone at (888) 223-8768 or by email to [email protected]. Our online ordering system cannot currently handle international orders.

What are my payment choices?

For international orders, we accept money orders, cashiers checks, PayPal or credit cards (restrictions apply for international credit cards).

When will my order ship and what are the shipping charges?

International orders are shipped as soon as all the items ordered are available for shipment and payment has been cleared. International shipping rates are quoted prior to payment collection.

What is the return policy for international orders?

The return policy for internation orders can be found here or clicking on the “Return Policy” link at the bottom of the website.

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6. PRIVACY / SECURITY

What is your privacy policy?

We take your privacy seriously. Please read our privacy policy here.

How do you manage security and my personal information?

When managing on online retail business, it is that businesses duty to keep your private information secure. We do everything we can to keep your information private. Please read our security policy here.

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7. PRICING AND BILLING

Do I have to pay sales tax?

Only orders shipped to residents of the state of Michigan must pay 6% sales tax. This sales tax will be added to your total order during check out.

I have a question on my charges.

You can review current or previous orders by logging into your account through the “MY ACCOUNT” link at the top of the page. Please contact our customer service department at [email protected] or (888) 223-8768 with any further questions

I need a copy of my receipt/invoice.

You can print and save copies of your receipts and invoices for your records by logging into your account through the “MY ACCOUNT” link at the top of the page.

When will my credit appear in my account?

Credits usually take 7-10 business days from the day we receive your item(s).

When will my credit card be charged?

Your credit card is charged immediately upon purchase of an order. The time it takes to processes a charge varies. Please contact your credit card providor.

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7. BUYER'S GUIDE

Sandpaper 101

View our guide by clicking here or clicking on the “Sandpaper Resources/Tips” link at the bottom of the website.

How do I buy/redeem a gift certificate?

Gift certificates are not available at this time.

How do I find my product?

To find the product(s) you are looking for, you may (1) use the navigation menus on the top and bottom of our website; (2) type a keyword into the SEARCH box or (3) use our advanced SEARCH box; by clicking on the “advanced search” below the search box near the top of the website (coming soon). If you have any trouble locating a product, feel free to contact customer service for further assistance.

How do I navigate the site?

To navigate our website, simply click on a category that you are interested in. Categories are located on the top, and bottom of our website. QUICK TIP: Place your mouse cursor over anything you think is a clickable link. You wll notice that anytime you scroll over something that is a link, your mouse cursor becomes a "hand". Also, you may type a keyword into the SEARCH box to find a specific product quickly . If you have any trouble locating a product, feel free to contact customer service for assistance.

How do I use a coupon or promotional code?

After adding items to your cart, click the "checkout" link at the top of this site to view your cart. At the bottom of the shopping cart, you will see a box where you can enter your coupon or promotion code.

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8. ADDTIONAL SUPPORT

How do I contact you?

Click here. Otherwise, contact our customer service department with any questions/comments at [email protected] or (888) 223-8768

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9. INDUSTRIAL / DISTRIBUTORS

How do I contact you?

Click here. Otherwise, please contact our customer service department with any questions/comments at [email protected] or (888) 223-8768

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