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SHIPPING, RETURN, & REFUND POLICIES
Shipping costs
We strive to keep our shipping costs low by negotiating the lowest rates possible with our carriers. Shipping is calculated during the ordering process. For shipping costs, update your shopping cart with items you are interested in purchasing and then click on the "checkout" link in the upper right hand corner of the website. Enter your state and zip code above the "Click to Calculate Shipping" section to receive the estimated shipping costs.
We offer free shipping on most continental US orders over $199. We do not offer free shipping on oversized items (wide belts and sanding discs over 16")
Receipt Of Incorrect Products
Please double check the invoice that was included in your package. If the product does not match an item listed on the invoice, please contact customer service at 888-223-8768 or at [email protected].
Return Policy
We accept returns on most unused products within 30 days of receipt of purchase and will provide a full refund. Please contact us at 888-223-8768 or at [email protected] to initiate a return. Please note, we may refuse to accept returns or levy a 30% service charge on specific 'custom made-to-order' products.
Shipment times & Express Orders
Estimated shipping times are indicated under the 'Stock' column of each item description. Items marked '24 hrs' are in stock and scheduled to be shipped within 1 business day. Items marked '2-4 days' and '3-10 days' are either manufactured to order or not in stock and will be shipped within the time frame specified. We typically fill orders of stocked items within 24 hours but cannot guarantee 24 hour shipping. We strive to fill all orders within the specified times on the website. If multiple products are purchased with different shipping times, we will place a hold on the order until all items are ready to ship. All customized, personalized, or special order products are typically shipped within 5-10 business days of purchase.
Please note that many of our belts, discs, and rolls are custom made to order and require 2-4 days to ship. We do carry inventory on popular items. Please contact us at [email protected] or 888-223-8768 to see if your specific product is currently in stock.
We understand the demands of running a business. If you need an order right away, please contact us at [email protected] or 888-223-8768 and we will do our best to accommodate you. Extra charges may apply depending on the situation.
Contact Us
Toll Free: (888) 223-8768 (8AM - 4PM EST)
Industrial/Distributor Inquires: (800) 545-1893
Local: (616) 794-4001
Fax: (616) 794-4003
